Why are points spinning and not loading?

Your browser saved a data file that no longer matches your LiveSchool session, so the page cannot finish loading the points. Clearing it fixes it, and loses nothing. Your points are safe on our side the whole time.

1. Go to your Profile page.
2. Scroll to the bottom and select Troubleshooting to expand it.
3. Select Clear LiveSchool Cache and Reload, then confirm.

The page refreshes on its own and you stay signed in. This works for any LiveSchool screen that hangs, not only points.

Cannot get past the sign-in screen? Clear it from there instead.