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What should I include when I contact support?

TeacherAdminSite LeaderWorks on Web, iOS, Android

Two details save a whole round trip:

  • What you were doing when it happened. "Awarding points from the Points screen" tells us far more than "it broke".
  • Which browser you are on. Chrome, Safari or Edge. On a phone or tablet, say which one.

If the screen looks wrong, send a screenshot. Please do not send passwords or access codes.

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Last checked September 22, 2026