Set a new password for a non-syncing student or family account

When a student or family member forgets their password and is struggling to set their own, set a password for them from the Student Detail page.

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1 / 7In the sidebar, click Setup.

1. 1.In the sidebar, click Setup.

   

2. 2.Click Students.

   

3. 3.Click the student's name.

   

4. 4.In Manage Access, click Actions next to the account that needs a new password.

   

   Tip: Reset Password only shows for accounts that have signed up.

5. 5.Click Reset Password.

   

6. 6.Type the new password, then type it again under Confirm New Password.

   

   Tip: Passwords need at least 6 characters.

7. 7.Click Save, then share the new password with the student or family member.