Students & Families
The family portal, student accounts, access sheets and recaps.
Step-by-step how-tos
Short narrated walkthroughs with a screenshot for every step.
Signing up as a family
- Sign up for a family account with a signup codeYour student's school gives you the signup code. It connects your new account to your student.
- Sign up for a family account when students sign in with Clever or ClassLinkYour student signs in with Clever or ClassLink. You make your own family account with the school's signup code.
- Reset the password for your parent/guardian accountRequest a reset link to be sent to your registered email. Passwords can also be set by school staff.
- Connect your existing parent/guardian account to a student with their signup codeUse one login for all of your students.
- Register your staff email to a parent/guardian accountClaim your student's code with your staff email so that one login opens both your classes and your student's portal.
- Add your student's account when you sign in with Clever or ClassLinkClaim your student's code from within your staff account.
Your family account
- Invite additional family members to follow your studentEach student's code can be used for multiple parents/guardians or family members.
- Change the language the portal is shown inYour choice is saved to your account, so the portal opens in that language on any device you sign in on.
- Change the password for your existing parent/guardian accountUpdate the password when logged into your account.
What students and families see
Managing student and family accounts
- Set a new password for a non-syncing student or family accountWhen a student or family member forgets their password and is struggling to set their own, set a password for them from the Student Detail page.
- Set a student's or family's languageThe portal opens in that language the next time they sign in, so families who don't read English never have to find the switcher.
- Copy or download a student's access code to help register them or their familiesStudents and families use the access code to sign up and connect to the student. Each student has their own.
- Change the username or email on a student or family accountUse this when someone signed up with a typo or a new email. They sign in with the new username from then on, and their password doesn't change.
- Remove a family member from a studentUse this when the wrong person is connected to a student. They lose access to that student in their portal.
- Fix a family member who signed up as the studentSwapping trades the two usernames, so the parent signs in to the family account and the student to their own.
- Turn off a student's loginThe student is signed out and can't log in. Their points, history and family's access don't change, and you can turn it back on anytime.
- Reset a student's access codeUse this when a code got into the wrong hands. The old code stops working, even on printed sheets and badges, and accounts already linked stay linked.
Tracking connections
- See how many students and families have connectedStudents Connected counts students who have created an account. Families Connected counts students with at least one family member who has signed in.
- Find students and families who haven't signed in yetGet a list of everyone who hasn't signed in yet, including people you already invited, so you can follow up with them.
- Find families who haven't signed in yetGet a list of families who haven't signed in yet, including ones you already invited, so you can follow up with them.
Inviting students and families (admins)
- Send email invitations to familiesFamilies who haven't signed in yet get an email with a link to connect to their student.For Admins and Site Leaders
- Invite students and families to LiveSchool by importing their email addressesInvitations can only go to students and families with an email on file.For Admins and Site Leaders
- Send email invitations to students with a registered email addressStudents with an email who haven't signed in yet get an invitation to sign in and see their points.For Admins and Site Leaders
- Invite families one grade at a timeSend invitations to families as you roll out LiveSchool to additional grades.For Admins and Site Leaders
- Preview the invitation emailSee exactly what families or students will get before you send it. Each email carries your school's name and the student's first name.For Admins and Site Leaders
- Send email invitations as a teacher or administratorOnly site leaders can email invitations to students and families. Teachers and administrators can print access sheets instead.For Teachers and Admins