Privacy, Security & Accessibility
How we handle school data, and the paperwork your district needs.
Data handling
- Does LiveSchool use AI on student data?No. The LiveSchool product contains no AI features.For school staff
- How long does LiveSchool keep our data, and how is it deleted?Student records are deleted within 60 days after you stop using LiveSchool, unless law or your agreement says otherwise.For school staff
- Is our data encrypted?Yes. TLS 1.2 or higher in transit, AES-256 at rest, and passwords are salted and hashed.For school staff
- What does LiveSchool log, and for how long?Application, system, database and admin activity logs, kept for at least 12 months.For school staff
- What is LiveSchool's disaster recovery plan?Data is replicated across multiple U.S. regions and backed up nightly and weekly. RPO and RTO are both under 24 hours.For school staff
- What student data does LiveSchool collect?Only what the product needs: names, grade, rosters, behavior and points data, and optional parent emails.For school staff
- Where is LiveSchool hosted, and how is the network secured?On Amazon Web Services, inside a private cloud with rule-based traffic controls and VPN-only admin access.For school staff
- Where is LiveSchool's privacy and security overview for district review?This help section is it, and it is public so you can forward it. A PDF copy is here too.For school staff
- Who are LiveSchool's subprocessors?AWS, Clever, ClassLink and Dromo handle student data. Five more services do not.For school staff
- Who at LiveSchool can access our data?Only staff whose role needs it. Access follows least privilege, and every change is logged.For school staff
Compliance
- Does LiveSchool comply with FERPA and COPPA?Yes. And LiveSchool never sells student information or uses it for behavioral advertising.For school staff
- Does LiveSchool have a SOC 2 report?Yes. We have a SOC 2 Type 2 report covering April 6 to July 5, 2026, available to districts on request.For school staff
- How can a parent see, correct or delete their child's data?Send the request to the student's school. LiveSchool acts on student records only at the school's direction.For school staff
- How do I opt my child out of LiveSchool?Email support@liveschoolinc.com with the subject "Privacy", plus the student's name and school.
- What happens if there is a data breach?We contain it immediately and notify your district within two business days.For school staff
- Where is LiveSchool's privacy policy?On our website. It covers what we collect, how we use it and when we disclose it.
- Where is LiveSchool's user agreement?On our website. You accept it when you complete sign-up or sign in with an access code.
Accessibility
- Does LiveSchool have a VPAT?Yes. Our Accessibility Conformance Report is based on VPAT 2.5, Revised Section 508 Edition.For school staff
- How do I report an accessibility problem?Email support@liveschoolinc.com or open a chat from Help Center. Tell us the screen and the assistive technology.For school staff
- What accessibility features does LiveSchool have?Keyboard navigation, minimum color contrast and tap sizes, custom zoom, and screen reader support.For school staff
- What do WCAG and VPAT mean?WCAG is the standard for accessible websites. A VPAT is the form a vendor fills in to report against it.For school staff